Woman Was a Regular at a Home Salon Until Beautician Refused Bathroom Use. Now, She’s Not Sure She’ll Go Back

After three years as a loyal client, a woman isn’t sure if she’ll return to her beautician.

The woman has been going to the beautician, who works out of her home, for about three years, according to a post on the U.K. community forum Mumsnet. She gets her eyebrows and lashes done, plus a manicure and pedicure, and typically the appointments last three hours or longer.

“She operates out of her house and must be busy, as she always makes out she has lots of clients,” the woman wrote, before recounting the recent appointment that made her rethink her longstanding relationship with the at-home beautician.

The woman said she recently had her first appointment with the beautician after the birth of her baby 12 weeks earlier, and noted that after childbirth, “my bladder is not what it used to be.” After her mani-pedi was complete, and the beautician had given her a coffee per usual, the pair were going to move on to brows and lashes when the woman asked to use the bathroom.

The beautician refused, telling the woman that “it’s not clean up there,” and she “wasn’t expecting anyone to use it,” according to the Mumsnet post. So the two continued with the appointment.

By the time the woman’s brows were done — and the client was still trying to hold out — things got “desperate.”

“I didn’t say anything and then let her do my brows. By this point, I was getting really desperate and told her I was going to have to nip to a nearby supermarket to use the toilet and come back,” the woman said. But that also caused issues.

The beautician “said if I did that she wouldn’t be able to do my lashes due to time, but I’d still have to pay for them as that’s what I’d booked,” the woman recalled in the post. “I knew I couldn’t wait,” she said, so she paid, left without her lashes completed and drove to a nearby grocery store to use the restroom.

After the experience, the woman is wondering if she will continue to be a regular, or find a new beautician after their three-year history. “I really like her and I love the way she does my brows,” she wrote, “but this has got me questioning whether I should go back.”

“I’ve had treatments done at other people’s homes before, and they’ve always offered me use of the toilet,” she said. Elsewhere in the post, the woman anticipated that in response, Mumsnet users would find her “unreasonable here because I’m a grown adult who should be able to hold my bladder” — but most people did not.

“You are not being unreasonable in the slightest,” one person wrote, calling it “completely bonkers” that the beautician would not allow a client to use her bathroom. “Completely understandable that you’d need access to a toilet, especially for an appointment that long!”

The same user continued, “I get my nails done at [somebody’s] home as well, and we are welcome to use the loo and it’s always kept spotless because of that. Perhaps you could message her with some feedback before deciding never to go back? See if she listens? But if you aren’t allowed to use the loo there that would be a dealbreaker for me as I wouldn’t be able to relax during my appointment.”

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“If she’s running her business from home then she should expect people may need the bathroom and make sure [it’s] clean,” a different user echoed. “It was a perfectly reasonable request you made.”

Another commenter agreed, writing, “If she’s offering appointments to the public then she needs to be offering a toilet. I’ve got pretty good bladder control, but I couldn’t go that length of time without a wee.” The same person also advised the frustrated woman to “find a professional salon for future treatments.”

“Bizarre of her,” another Mumsnet user wrote, adding that if they were in the woman’s shoes, they “wouldn’t go back.”