Amazon's generative AI-powered voice assistant now allows users the option to order food delivery through natural conversation
Credit: Amazon
NEED TO KNOW
- Alexa+ now allows users the option to order food delivery from Grubhub and Uber Eats through natural conversation
- Users can link their Grubhub or Uber Eats account through the Alexa app, and past orders will automatically sync
- After placing an order, Alexa+ will provide status updates in the “For You” section of a user’s page
Alexa+ is making ordering in that much easier.
Amazon's generative AI-powered voice assistant now allows users the option to order food delivery from Grubhub and Uber Eats through natural conversation.
"Imagine ordering delivery the same way you would with a waiter — changing your mind, asking questions and customizing as you go, all in one continuous conversation," Amazon said in a press release.
"That's exactly how Alexa+ will work with a new way to order food delivery with Grubhub and Uber Eats," the company continued. "It's just the start of our long-term vision for how customers can interact with Alexa."
Added Amazon: "Now when you start an order, you’ll see a new conversational window where you can naturally explore, decide and order with minimal back-and-forth with Alexa. Want to switch your order mid-conversation? Go ahead. Need to modify an item or update quantities? Just say so. You’ll see the changes in real time on the screen, and Alexa only steps in when you need help or have questions."
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Users can link their Grubhub or Uber Eats account through the Alexa app. Past orders will automatically sync, and users can search for restaurants by name or cuisine, reorder a previous meal — or start fresh.
After placing an order, Alexa will provide status updates in the "For You" section of a user's page. Progress can also be checked at any point by asking, "Alexa, where's my food?"
The new food ordering experience is rolling out to Alexa+ customers with Echo Show 8 devices and larger.
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“What excites us about Alexa+ is how it turns restaurant discovery and ordering into one seamless, conversational experience,” said Tapojoy Chatterjee, VP of Product at Grubhub.
Harshit Agarwal, Head of Uber Eats Product, added, "We’re always looking for new ways to help customers discover and order the food they love. Partnering with Amazon on Alexa+ is an exciting step in exploring how conversational experiences can make ordering even easier."
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